Undoubtedly IT has become an indispensable part of the business. Things like data analytics, cloud computing, video conferencing, and other technological spoils are all possible because of it.
However, running a full-fledged IT department can be quite expensive. Think about all the infrastructure needed, cost of maintaining it, and the huge salary packages required to make it work. That’s why most enterprises outsource their IT to Managed Service Providers (MSP).
An MSP proactively manages an organization’s systems for optimal efficiency. But IT is vast, and most MSPs can only specialize in one or two services within the computing field. Here’s a closer look at the different types of managed IT services available in the market today.
Network and Infrastructure
MSPs handling network-related issues provide a wide range of services, from onsite infrastructure to monitoring networks and systems. They are supposed to do maintenance, check the quality of virtual services, and remediate downtime.
Doing all those things in-house can be time-consuming and downright messy. The only sensible option here is to outsource. You get to have peace of mind, knowing an expert is looking out for you at all times.
For the past decade, cybersecurity has been hitting the headlines every other week. There’s a tribe of hackers out there looking for the tiniest chance to steal personal information, credit card details and anything else they deem valuable.
Managing this kind of threat needs more than just the average IT professional. You need an ethical hacker, trained in neutralizing cybersecurity threats. And as you probably know, they are super expensive. The only way to get this service without breaking the bank is by hiring a security-focused MSP.
They will be responsible for installing anti-malware applications, maintaining software, ensuring application compatibility, and other complex tasks.
Backup and Disaster Recovery
There’s no denying that losing data can be disastrous for most businesses. And the only way to avoid getting into that mess is using a reliable backup system. Off the shelf backup solutions might do the trick, but not always.
MSPs in this field offer OS protection, automatic backups, and safe storage. In the event of a ransomware attack, you can wipe all hard drives and restore everything later.
Managed Support Service
Support service is probably the most popular managed IT service on this list. It involves handling all help desk responsibilities, including technical support. They basically handle all incoming calls, messages, and emails then report to the client periodically. That leaves entrepreneurs with more time to work on the core aspects of their businesses.
MSP in this field provides businesses with a private network for VOIP, video services, data, and voice. This kind of communication is safer than conventional ways and tends to be more reliable.
Analytics and Reporting
Data is the most significant trend in business right now. However, finding trends and patterns in big data can be tedious and time-consuming. That’s why most small and medium businesses outsource this bit to MSPs. This intel helps business owners eliminate guesswork from decision making.